SNSnow Teeth Whitening★★★★★
Update
Update: I left a review here for their poor customer service (multiple emails ignored minus the initial email, absolutely no response at all) because they had discontinued the Gen 1 replacement heads and didn’t even have any type of discount or solution for those of us still using Gen 1 toothbrushes, and they actually took the time to reply to my review here, saying their whole spiel about how sorry they are and to contact them again…well, I did. And still no response. Save your time, energy, AND money with this company. They clearly don’t give any shits about the customers, long term loyal customer or not.
2026-06-12
SNSnow Teeth Whitening★★★★★
Terrible customer service
This review is actually for the customer service, or rather, the lack of. My husband and I have been using Snow for the last four years now. We’ve been using Gen 1 and just found out that the replacement heads for Gen 1 have been discontinued. Now we have to spend more money on toothbrushes which is frustrating because our current ones are working fine! When I first contacted Snow about this, they offered some options for being loyal customers - whitening kits. I told them we had already purchased a whitening kit a while back and asked for an upgrade for the Gen 2 instead or at least an additional discount. Since that email, they have not responded at all. Absolutely nothing. I have emailed several times now and still nothing. I went on their website and sent them a message, received a response within the days, asking about my “order” and when l explained my situation again, nothing. This is how they treat “loyal” customers? Extremely disappointed with the customer service and I’m upset about the fact that we now have to spend more money on electric toothbrushes. If we had known the replacement heads were going to be discontinued, we would NEVER have purchased Snow in the first place. How do we know the same thing isn’t going to happen with Gen 2 replacement heads down the road? We have recommended Snow to friends and family. We have been loyal customers since 2022 and supported their business by spending hundreds of dollars on their products, including toothbrushes, replacement heads, floss, toothpaste, whitening kit and various whitening pens, etc. They clearly do not value their “loyal” customers at all. They don’t even respond and the reponses in the beginning are all AI. What a big disappointment Snow has been.
2026-03-21
