Do Not Trust This Company
I placed an order from this company on September 11th, 2021 for an event I am going to on October 9th, 2021. I was under the impression that there was enough time for the costume to be tailored and shipped out before my event, and received no communication stating otherwise. I write this review on October 8th as my costume has not arrived. I sent them an email some time ago asking for an update and simply received "Thanks for your email. The order is in processing and normally we can finish it before Halloween, we will expedite it, thank you!". I did not put my use date as Halloween, but as October 9th. But time went on and no shipping notification. I sent them another email asking for a refund, as the costume will not be here for my event and I now had to spend more money getting a last minute replacement, and never got a response. I sent another email asking for a refund that I am also expecting to be ignored. Hopefully PayPal will give me my money back since they likely will refuse, or try to not give a full refund. Moral of the story: Do NOT trust this company to tailor and ship a costume on time. Do NOT expect this company to have even halfway decent customer service. In fact, just DO NOT BUY FROM THIS COMPANY. Trust the negative reviews. It's not worth it.