Great at Blocking You, Slow at Fixing Things
Maxis fibre works fine until it doesn't. When you have no internet, trying to get a human on the phone to report the issue is nearly impossible. You're stuck in a loop with automated systems. The frustrating part is the double standard. When your bill is overdue by a day, they bar your service very quickly. But when their service has a problem, they take their sweet time to fix it. They are fast to take your money and penalize you, but painfully slow to fulfill the service you're paying for. The customer service priorities are completely backwards.