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Judy Zwiers

Netherlands

1 Reviews
3 Reads
0 Useful

1 review

China Eastern

Very very bad

Very very very bad! Unfortunately, I suffered from severe food poisoning during the flight, which led to an extremely distressing and painful journey of twelve hours. I experienced multiple episodes of vomiting, diarrhea, and severe dehydration. At one point, I lost consciousness due to the severity of my condition. Despite my visibly critical state, I was deeply disappointed by the lack of assistance from the cabin crew. No one checked on me, offered medical support, or even inquired about my well-being throughout the entire flight. They did not call through the intercom to request for a paramedic passenger on the plane. No one offered me a place where I could lay down, I had to sit up straight while being in this critical state. The absence of proper care and attention from the airline staff was both shocking and unacceptable. As a passenger in distress, I expected at least basic medical attention and concern from the crew, but instead, I was left to suffer without any support. It was very distressing and skairy for my husband and son, who were helping me to get through the 12 hour flight and being confronted with the fact I was doing really really bad, and were not able to wake me because I was unconsiousness. The only attention they gave in the last hour was measuring my blood pressure, because we insisted on it, it was 70/40. My husband also insisted for a wheelchair, which was arranged just before we arrived at the airport in Amsterdam. Given the severity of this incident, I requested a formal investigation into this matter. They did nothing. Additionally, I expected an explanation as to why no assistance was provided and what steps China Eastern Airlines will take to ensure that similar incidents do not occur in the future. Nothing just replied they said they did everything fine. Well they did not. I wil never ever fly with China Eastern Airlines again.

2026-02-24