Five Stars for Mario Tellez for his…
Five Stars for Mario Tellez for his outstanding customer service and for being a true gentleman. Mario went over and above to assist me with my interior design disaster. After Fine Rug Collection housed my client's rugs for 7 months, we found the dimensions of one room had decreased and the previously purchased rug was now too big. I immediately called Mario and he, without hesitation, walked me through the hassle-free return process. As we spoke he prepared and emailed me the pre-paid return label. Mario took the time to call me with smaller rug options of similar color and style. One was chosen and he had it processed and mailed to me within a couple days. Mario saved the day! All the rugs are absolutely beautiful and perfect for my client's home. "A+" for Mario's client satisfaction not to mention his kindness, patience, and follow up are outstanding and greatly appreciated! Thank you Fine Rug Collection.