Ease of cancelling subscription
I needed to cancel my subscription. It was initially difficult to discover on the website how to do that (you have to find your way to My Benefits). Once you find the answer you have to prompt verification codes to be sent to your e-address. It turned out that these were going into my spam folder but I did not realise that. So I asked AnyRecover’s customer support for help in doing it for me. Iris was brilliant. She got back to me within a matter of minutes having executed the cancellation for me and tipping me off that the issue had been verification codes landing in my spam folder. Thank goodness!