Good experience
I was very worried when I saw these reviews after having booked Elephant Sanctuary a few months ago, the contact no had changed but I did get an instant reply confirming my booking. The driver was early to collect us, it took an hour to collect everyone on the tour , 10 in our group. We were taken to Ran-tong. We learnt about the elephants, fed them and a couple of us washed them. We enjoyed the half day experience. Lunch was nice too. The guide seemed to know a lot about them and they looked well looked after. But yes, perhaps a bit touristy.