Awful customer service!
Here, I am rating the customer service which was awful for my personal experience. Unfortunately my Wenax M1 got broken after the free-return period was expired and hence I had to go with the legal warranty. Many e-mail and replies, many days and finally Amazon solved the problem once I shared with them the e-mail exchange with their customer support. I bought a Wenax M1 and the product worked well, before got broken. It is cheap (€15) compared to others e-cigarette on that market segment and also the atomizers are cheap (€12 x4). Overall, I think that they are providing competitive products as long as customers can rely on the seller for the device legal warranty which in Europe is 2 years for final customers. Then way 1* review just for the customer service? The legal warranty is an important part of the product value and in my case 77% of it. Unfortunately, Amazon suggests to contact the Geekvape's customer service when the issue is covered by the legal warranty. The Geekvape's CS could have addressed my request in a very simple way: please, check with the seller before and explain how to reach them using the Amazon website. Many people buy from Amazon, not few. That kind of suggestions should be included into a FAQ with the first CS answer. A Customer Service is the first point of contact but not necessarily those who solve the issue but delivering valuable information. On the other hand, they should be the last resort for those did not find any other way to address the issue. They failed in both - informing and solving - and they upset me. IMPORTANT - To support you and to provide you the legal warranty the customer service asks for the codes that are printed on the paper-box. Moreover, it will ask you also to scratch below the QR code for providing the hidden serial number. However, under the foil layer, it is printed the same serial number that can be read from the QR code, at least in my case. Hence the hidden code provides zero security protection because it does not add any information.