Ineffective Products and Terrible Customer Service
I was excited to try their products, but was very disappointed by their customer service, or more aptly, lack there of. They made a mistake with my formulation, and when I reached out via my member portal to let them know, I received no response. It’s possible that the lack of results was due to this error, but since they never responded to address the issue, I decided to cancel my subscription. I did so by answering and submitting the cancellation survey, but also emailed them to confirm. Good thing I did because the customer service person assigned to me (Courtney) claimed they never received any cancellation request. So I repeated the survey and took a screenshot as proof. I also brought up the aforementioned formulation error to Courtney’s attention, but was completely ignored. This company will do or say anything to get you to sign up, but utterly fails at customer retention. Avoid at all costs!