Worst customer experience I've had!
I wish I had never made a purchase from this company! I placed an order and 30 minutes later I tried to cancel the order by contacting them through the chat on their website. They reassured me that they will pass my request to the team and it should be alright. This never happened. They shipped the order instead and when I tried to contact them they never answered their phone! After sending several emails asking them if they can at least ask the courier to not deliver the order they told me that the only way is for me to refuse delivery. This was not true because when I contacted DPD they told me that only the sender can request for the order to be returned before being delivered. So, after having to accept the order I had to arrange for it to be returned back to them. After more than a month since I first placed the order I still haven't received a refund and I still cannot reach them by phone. Stay away!