ALLE Zusagen gebrochen.
Habe am 13.09.22 ein Hybrid Wechselrichter für fast 500 EUR gekauft. Er kam am 20.09.22. Am 21.09.22 wollte ich ihn in Testbetrieb nehmen. Also Batterie angeschlossen und eingeschaltet. Nach dem Booten also nach einigen Sekunden gab es ein Bauteilbrand und mit Qualm stellte er sein Betrieb ein. Nun nur ganz ganz kurz ... unfassbar ... Ich fand das verbrannte Bauteil und schickte alle Info (Bilder Beschreibung Tests) nach EASun. Es wurde dann eine "unendliche" Kommunikation losgetreten, mehr als 30 EMail waren zu schreiben. Vier mal wurde mir eine Ersatzplatine versprochen, nie wurde das Versprechen eingehalten ... und ... und so weiter. Nach ca. 14 Tagen war ich dann soweit das ich nur noch die versprochene Rücknahmegarantie ( (siehe Homepage) in Anspruch nehmen. Das Gerät mit solch ein Service bei dem ich keine Ersatzteile bekomme will ich nicht betreiben. 2 Mal wurde ich gefragt ob ich mir das nicht noch überlegen wollte. Meine Antwort war NEIN ... das war's. Jetzt bekommen ich auf die tägliche Anfrage wie der Status der Rücknahme ist KEINE Antwort mehr. Was bleibt mir. 1. Eine Klage in China. 2. Das Gerät wegen einem Bauteil wegwerfen (wohl bemerkt es ist neu). Jetzt habe ich ein Fall bei Paypal geöffnet und hoffe das ich da Hilfe bekommen. English -------------------------------------- bought a hybrid inverter on 09/13/22 for almost 500 EUR. He came on 09/20/22. On 09/21/22 I wanted to test it. So battery connected and switched on. After booting, after a few seconds, there was a component fire and with smoke he ceased his business. Now only very briefly ... unbelievable ... I found the burned component and sent all info (pictures description tests) to EASun. Then an "endless" communication was started, more than 30 emails had to be written. I was promised a replacement circuit board four times, but the promise was never kept ... and ... and so on. After about 14 days I was ready to only use the promised return guarantee ( (see homepage). The device with such a service at which I can't get any spare parts I don't want to operate. I was asked twice if I didn't want to think about it. My answer was NO...that was it. Now I get NO reply to the daily request about the status of the withdrawal. what is left for me 1. A lawsuit in China. 2. Throw away the device because of a component (note it's new). Now I have opened a case with Paypal and I hope that I get help there. bought a hybrid inverter on 09/13/22 for almost 500 EUR. He came on 09/20/22. On 09/21/22 I wanted to test it. So battery connected and switched on. After booting, after a few seconds, there was a component fire and with smoke he ceased his business. Now only very briefly ... unbelievable ... I found the burned component and sent all info (pictures description tests) to EASun. Then an "endless" communication was started, more than 30 emails had to be written. I was promised a replacement circuit board four times, but the promise was never kept ... and ... and so on. After about 14 days I was ready to only use the promised return guarantee ( (seehomepage). The device with such a service at which I can't get any spare parts I don't want to operate. I was asked twice if I didn't want to think about it. My answer was NO...that was it. Now I get NO reply to the daily request about the status of the withdrawal. what is left for me 1. A lawsuit in China. 2. Throw away the device because of a component (note it's new). Now I have opened a case with Paypal and I hope that I get help there.