⚠️ WARNING DO NOT BOOK EVER
ZERO! WORST AIRLINE EVER! I had to arrange for my dad from Manila-Shanghai, Shanghai-London and vice versa to bring his own portable oxygen concentrator. As he has long Covid he needs oxygen and wheelchair assist due to shortness of breath. NOTHING WORKS. ONLINE WEBSITE: Does not always translate to English. Incapable of and inflexible with inputting English names or phone numbers so I was unable to submit the necessary documents online. PHONE SERVICES UNAVAILABLE AND COSTLY: Phone branches in the Philippines and London no answer, or either the wait is too long and the cost of calling is too much what is wrong with your technology??? CUSTOMER SERVICE POOR: they have stupidly absurd strict policies that do not make sense such as the 48 hours time limit to submit these paperwork’s before the flight time. I CONTACT AND EMAIL YOU THROUGH ALL THE APPOINTED BRANCHES AND DUE TO YOUR INCOMPETENCE THIS HAS LEFT THE CUSTOMER BEGGING FOR CENTRAL OFFICE TO ALLOW THIS EXCEPTION BECAUSE OF THESE ANCIENT POLICIES AND PROCEDURES. Other airlines that we have booked with have a a smoother experience when requesting for the allowance of bringing a POC on board the flight and wheelchair assistance these are: AIRCHINA, CATHAY PACIFIC, KOREAN AIR, BRITISH AIRWAYS. The question is why is it more stricter and difficult with you???!!!