At first glance
At first glance, I had taken a liking to the TaxBit platform. I had used trial versions of 4-5 other services, to compare the general feel and functionality... and TaxBit's UI was personally my favorite. It's sleek, colorful, and displays all the information I want to see in a clear and concise way. In addition to that... you can't beat the price... at almost half of what some other crypto tax services are charging for the same features. Love it. Now, unfortunately... to be transparent, I had some issues creating my account. This was a rare thing, which none of my other peers that use TaxBit have ever encountered, so I do not fault them for this in any amount. If time had been a factor in this situation, where a tax deadline was approaching, this technical error could have cost them a future customer, but fortunately they were able to fix it quickly and completely. Their customer service was impeccable. They offer a live chat feature, which I find will put many consumers at ease, having near-instant access to help without a phone call. Beyond that, they promptly replied to all of my emails within a couple of hours. At the end, their tech support even credited my account for the inconvenience. Couldn't ask for better handling of the situation. 10/10 Lastly, given this being my first time preparing crypto tax documents, I was having a little trouble converting/importing some of the CSV files that were given to me by the brokers/exchanges I had used. Once again, not only did TaxBit promptly reply to my support question... they offered for me to send them the file and they would prepare/import it for me! That is 5 star material all day. Saved me much time and headache. I would recommend TaxBit to everyone, at any experience level.