Faulty, cheap plastic trees sold by a shady company
Another person who usually does read reviews and did not! I thought they were large glass trees as the ad indicated. After 2 months of waiting, I reached out to cancel since they weren’t here. They expedited and I received them a week later. I was disappointed upon opening the package as they are small, cheap, plastic trees. However, I put in the required batteries and thought it was pretty enough. However, 1 did not light up. I asked for a replacement tree or partial refund. They said I need to take all these pics of the packaging and labels inside the large bag, which it didn’t have one. I took pics of everything I had, then any follow up was again to send pics, which I already did. Then, upon lighting what was working, one turned off and when I went over to it and picked it up it was hot to the touch and smoking. I quickly turned it off and all of the other ones. I then asked for a full refund explaining what happened. They wanted a video of the occurrence. Obviously, my initial reaction to the smoking tree was not to go grab my phone to record, nor am I turning the tree back on to see if it does it again! This was expressed to them and they denied a refund since I wouldn’t provide video proof that this occurred. After multiple requests, they insist I got what I ordered and will not refund the order. At no point did I order cheap plastic trees with the option of setting my home on fire. Terrible company! Do NOT buy anything from them!