DIPLOMATIC UPDATE:
"I am choosing to move away from any confrontational tone. Despite the sudden communication breakdown and my removal from the official Discord server, I remain fully open to a calm and professional resolution. However, I must firmly point out that placing a customer on an internal blacklist simply for reporting a problem is entirely unjustified and inappropriate. I am waiting for FTUK senior management to contact me directly via email to clear up the misunderstandings regarding my past review history, lift this restrictive blacklist status, and find a fair path to restore my account. My sole intention is to have a constructive, objective dialogue to resolve this situation properly."