Site is a scam
I ordered something 2 months ago and the package was determined to be lost by the courrior company, even after getting proof from the courrior myself (isn't that was customer service is supposed to do?) To show them the package has been lost and needs to be replaced or refunded. They resent the package, minus 1 item that was no longer in stock. She said she would refund me for it, but refunded me some random amount instead of what I paid for for that item I did not receive. Customer service is a joke, we sent over 15 emails back and forth trying to straighten this out and she says things like "well, we can't conform the package is lost (even tho I personally gave them proof it was lost), but since it's your first time to our site we will replace the package :)" as if I personally am the reason the package is lost and that them replacing it is something nice to do and not just fair business. The clothes I did receive were pretty low quality so I'm entirely dissatisfied with my entire experience with them and would never recommend them to anyone. In fact I would tell people to avoid this company all together, save time, money, and stress of dealing with people who don't know how to run a business. I've gotten better quality clothes of Shien for a quarter of the price. WILL NEVER SHOP HERE AGAIN AND WOULD RECOMMEND AGAINST SHOPPING WITH KISTANIA!!!!!!!