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DB

United States

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1 review

Wellfittreadmill

Shorted on the belt size

Ordered and paid more for a 45" TM007 and receiver a 43" treadmill that I could have purchased from Amazon for $70 less. They offered me $50 for my inconvenience not even enough to cover the price difference. When I said no I want to return it, then they agreed to match the Amazon price and offered me nothing for the disappointment and agitation they caused me dealing with them. Too bad they used a bait and switch tactic to get you to purchase from them directly. All communications were via email with hour wait time between each with no human communication and you receive rude AI summaries of comunication stating that you are complaining about receiving the incorrect item not that the sent the wrong item. At one point they stated they would "give me $50 after I wrote a review". The company customer service is not nice and makes you feel like you are car shopping to correct the price but the treadmill seems nice for walking, I am not a runner. The handles are lower than I would like and I would have purchased the 43" with adjustable handles if I had not been baited into this one with the potential of a longer belt.

2026-05-17