0 STARS!!! RUN!!!! DO NOT BOARD YOUR PET HERE!
0 STARS - RUN!! DO NOT BOARD YOUR PET HERE!!! READ THE 1 STAR REVIEWS as they are all true! Had two horrible experiences in a row when boarding my dog at this location - both times left me in tears while out of the country on vacation. THEY DO NOT GET THE ALL DAY PLAY you pay for!! Both times I paid extra for my dog to have all day play and after watching their webcams the entire morning and afternoon, I noticed that my dog hadn’t been out all day. I called and got the runaround and after demanding to speak with a manager she told me that there was a “mix up in the paperwork about him having the all day play”. He had been sitting in a kennel the entire day! When I picked him up the manager insisted that that would never happen again (LIE). The next time I boarded him, the EXACT same thing happened. He never got the play time I paid for because of a “mix up in the paperwork.” They tried to lie and tell me he had gone out to potty but when I told them I had been watching the cameras for the previous 3 hours and that was not true they changed their statement and said that he hadn’t been out because he had just eaten. BEWARE - if you don’t watch the cameras all day I can guarantee you dog will not get what you paid for. This place is super SHADY! Don’t believe me, read the 1 star reviews that all sound eerily similar to my experience. I had to call a friend and have her pick my dog up half way through our trip because I felt uncomfortable with him being there any longer!