Don't do any kind of business with them
I ordered a embroidery book and sewing kit before Christmas, it arrived on the 6th January missing the sewing kit, I contacted them straight away and they may as well have called me a liar, they said they had fulfilled my order which was a load of rubbish, they said they couldn't give me a refund or replacement but would give me £3 compensation what an insult, I paid over £17 with taxes I'm still trying to get more out of them I will take it up with PayPal to sort out.