Products are good, but customer service needs major improvement.
I am here to write an honest review on my experience with this site. 2 Stars because the quality of the contacts were nice. I bought a pair of contacts in hopes of getting them before Halloween. Now mind you, I read the shipping description very closely and calculated that my delivery was within the estimated deadline. I paid expedited delivery ($18USD) in hopes to receive this on time. As you may already assume from the title, I received the contacts late. They were 7 days late from the latest estimated delivery time, and even if you minus the weekends they would still be 3 days late from the latest possible delivery. I'm not here to be that person to write an angry review, but instead would like to warn people who are thinking of buying from this site, and it's inadequate customer service. The 2 stars was not because I received the contacts late (because unexpected things happen and I can understand that), but with the lack of compromise and empathy on the company's side. I paid for a service (expedited shipping) that was not delivered, and this resulted with contacts that I no longer needed. I reached out to the company and explained my situation. I asked that I be only charged for a 'portion' of the shipping (standard) and not the ($18 expedite) as a fair compromise. To my disappointment I only received a 'robot-like' automated message that followed a few minutes after my email, saying that the company was overwhelmed, with no attempt to a solution for my problem. I am convinced that this was an automated message because of the fast response time, no solution offered, and no follow up email after that. Acting on empathy, I only asked for a partial refund on just the 'shipping', yet was left hanging. I hope that this company realizes how valuable it is to ensure the customers have a good experience, even as simple as an email reassuring that my problem be assessed in the future. Instead it felt like I was being blamed for their stressful situation. You can do better UNIQSO.