Privilege banking Locked Credit Card
My Privilege banking wealth manager: Vincent Wong Zhi Guang I have been using my UOB one credit card for 5 years in the United Kingdom where I work on the 26th of February 2026 my card was locked. there was no reason for this and I had no filed any fraudulant use of this card I contacted my wealth manager on the same day to request for this card to be unlocked It is now more than 10 working days with numerous emails back and forth. Vincent and UOB request that i use the hotline to credit card team. This costs extra money for overseas calls and this was not my doing. Today at 9am GMT Vincent informs me over email that 'my card centre colleagues has been calling non stop and they can't reach you for the last few days' I have since sent Vincent evidence of my call logs that show no calls from UOB at all. I would like to share my experience as a privilege member of UOB. I find this level of service extremely lacking and I cannot help but allege that there are lies evolving in managing something so simple. Unlock the card - the customer has not raised a concern and is asking for the card to be unlocked!