Disappointed customer…
My husband ordered me a 14k white gold CZ as a wedding ring for Christmas in 2021. It was a $800. ring. It was too small and we sent it back and they were quick to send us a bigger size. In 2024 I noticed the stone was getting very dull and losing its shine. I sent pictures and they told me to send the ring back and that they would replace the stone. I put it in the original box and sent it back and accidentally forgot to send the documents which included the original receipt and copy of the email conversation and the shipping and setting fee check. I called right away after leaving the post office and told them I forgot to send the check and paperwork and they sent me an email thanking me and said they would call me back on Monday and would collect the fee on a credit card. I never got a call back. I’ve sent 5 emails asking for a secure line I could call to leave my credit card information and I still have not heard back. It’s going on three months. All I want is my ring back. I wear this as my wedding ring. I’m very disappointed ot only that the stone didn’t hold up to everyday wear but that I can’t even get my ring back.