Not Great Service.
I initially ordered a small order just to test out this company and everything was great. I decided to order a £500 order, for 3 friends, they was to be given at important events. After 5 days I emailed customer services wondering why my order hadn't been dispatched it said it would be dispatched within 3 days on the website. 3 days later I receive a reply, the items are not in stock, please wait 4 weeks, the website still showed all as Instock so I challenged them, eventually they agreed after a week of arguments to partial ship the order and send out 50 or so of the 78 items i ordered as they had just arrived at the warehouse, I them found out the parcel was expected the 29th of April as I needed it by the 17th, i was very unhappy and told customer services this. A few days later the remaining items was dispatched and was due to arrive on the 4th April as it was sent by fedex, unfortunately, not all the sets were included so one person was still without a gift, I felt bad giving to two people and not the third so looked for alternatives for all 3 friends. I then again challenged customer service saying why wasn't the larger parcel sent fedex as I would have had majority in time for when I needed them, I got a reply of we can't send out both by fedex, completely missing the point I was making of why send out majority on a slow shipping, it would make sense to get most of what I needed to me quickly or why even bother splitting the order, as the second parcel was received first. The second parcel then came, i had a few issues with fedex but it eventually arrived, it was boxed, lovely, i was very pleased, but only included gifts for two people, so I had to wait for the other parcel. 2 weeks later the second parcel arrived, it was shoved into a very small bag, much smaller then the previous box, for more items this made no sense at all, they was scrunched up so badly to make them fit into this small bag they was completely unusable. I tried to flatten one under a book for 48 hours, the creases was far too deep I complained to customer services and sent pictures of the one I tried to rescue, and was told to place them all under a mattress or a settee cushion for a few days, we're talking 50 items approximately here, and as the one I had placed under a heavy object was still badly creased after 48 hours, I knew it would be pointless doing this,let alone how long it would take,we're talking gifts needed a week ago. I complained again, and was told to take pictures of every item, they would then decide if i could have money off coupons to use on there website. Do they seriously think i would order again after all this hassle. I decided to spend more money on gifts and chuck the damaged items in the rubbish bin as they was unusable. I will never order from this company again and I definitely don't recommend anyone else doing so.