I ordered something from them mid July…
I ordered something from them mid July and it didn’t turn up for another month, although I was abroad at the time so I had ordered it to be delivered to my hotel that I was staying at for 2 weeks. Given most companies deliver within 5 days, I thought this would be fine. The order however, didn’t arrive until over a month later, I then had to pay £47 postage to get it sent to me from the hotel. The order then took another 2 weeks to arrive. I got the order and I am not happy with some of it so asked if I could get a refund, their response was that it was beyond the 15 days and no I couldn’t. The 15 days should have been from when I received it not from the date it was ordered. I WILL NEVER BUY FROM THIS COMPANY EVER AGAIN.