BEWARE!!!
BEWARE!!!! I would have given this organization .5 if it was possible. DO NOT PURCHASE FROM THIS ORGANIZATION WITHOUT READING THE FINE PRINT ON THE CONTRACT. First off - I didn't receive anything in 30 minutes except for a headache and much regret. I purchased their second largest package. The first round of designs were no good but I figured I'd go through a round of revisions to give them the benefit of the doubt. They accidentally sent me another organizations logos which were oddly very similar to mine. That's a bit of a breach for me so right there, red flag!!! The revisions I detailed for them were not done despite me being as specific as possible and for that reason I asked for my money back. Declined! Despite their website saying 100% money back guarantee and client satisfaction guarantee that isn't the case. They refused to give me my money back but instead provided me with a new project manager. I had to go through the whole process again - this time I found one logo out of 6 that was decent. I provided some revisions and they were not done properly. I didn't have the energy to deal with this so I figured I'd get the files and edit them myself. There are no real intuitive designers/artists here - I guess you get what you pay for in the lowest form here. Anyways - I chose one, and then before they would release the files I ALREADY PAID FOR they sent me to their 'legal department' to try to convince me I couldn't get the design files without purchasing a copyright on the logo and name - a name I created and again, files I already paid for. I declined that 250+ US Dollar expense and contacted the Canadian Intellectual Property Office. First off, you don't purchase a copyright for a business/program logo and name, that happens organically when you use it publicly. You can get a copyright for content, but again, once you write something or use it - essentially there is your copyright. If it's your content you created and shared, there you go. Second off, if you want to TRADEMARK anything there is a professional process you have to go through and that expense has to be paid directly (in Canada's case) to the CIPO or wherever you live, whoever monitors there - likely a government body. So that pissed me off and immediately I'm thinking THIS IS A SCAM. So please, do not fall for it!!! After I brought my concerns up to the project manager, and let them know I contacted the Canadian Intellectual Property Office and what they were feeding me was bullsh*t, they released the logo. HOWEVER - I did purchase a package and at this point, I still don't have the other things they promised but c'est la vie. You win some you lose some, I'll redo the logo myself and next time I'll either pay for an actual designer or I'll do a better job of researching the online company I am purchasing from. I hope this helps something in the future.