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Bill

United States

1 Reviews
3 Reads
1 Useful

1 review

H2o Labs

Good product, horrible service. Buy Durastill products elsewhere.

I purchased a 12 gallon per day with a 25 gallon reserve tank in the first week of August, I called them about 2 weeks later and they said it would take 6 to 8 weeks to ship it. I called again around the 8 week mark and they said it would take a few more weeks. This happened 2 more times and finally 15 weeks (yeah almost 4 full months) after I paid them thousands of dollars did they actually ship the item. I can understand that some things are not in within your control, maybe they experienced severe supply shortages? But what upsets me is that they either do not care enough to set realistic expectations or they are to incompetent to be reliable. The product has been up and running for a few days and seems great, but you should buy your durastill products from another company that will set proper expectations.

2021-11-23Helpful 1