Virtually no room for customer mistakes
As a freelance writer and editor, I have been using Rev for close to 10 years. I find the service exceptionally swift and accurate. A cautionary note, though: Make certain you upload the correct file every time; canceling it and getting a refund is virtually impossible. I recently mistakenly uploaded a Zoom audio file, instead of the video file, of a roundtable discussion of 4 people. Unless only two people are on a call, the speakers on audio files typically cannot be identified accurately beyond "Speaker 1," "Speaker 2," etc. Only the video files, which clearly ID each speaker by name, can be accurately ID'd for the transcriptionist. I quickly realized my mistake and attempted to cancel the order within a minute or so. Unfortunately, according to the customer service rep I spoke to, the window for cancellation is "very small," as each order is claimed extremely quickly by their transribers. Consequently,she said she could not cancel the order or grant a refund. This made it vastly more difficult for me to attribute quotes to the correct person in many cases. As I said, I'll continue to use the service, but this has left a bad impression, and so I've dinged Rev one star. If I find a viable alternative I will consider jumping ship.