Save Your Sanity and Avoid This Company!!
Please listen to me when I say do not use this company. Save your sanity! I have every email with them and wish I could upload the entire folder. I contacted them before my treatment even started with what I thought would be an issue with the previous impression I did. I told the representative I didn’t think I had done the bottom one correctly. I was assured if there was a problem someone would contact me. No one did. Three months into using the aligners I was sent, I submitted a request to get my next set. Byte contacted me and stated that according to my photos, the bottom aligners didn’t fit properly and I needed to backtrack to a set that fit. Mind you, this is three months into treatment, with me sending in photos every single week for the check-in. Apparently no one actually looks at them. I informed the representative all of the bottom aligners fit that way, but they refused to do anything until I sent in photos with all of the previous aligners. (Again, photos I had already sent in.) After several emails back and forth, I took more photos, going back as far as I could before the aligners no longer fit on my shifted teeth. After receiving the new photos, they sent me a new impression kit. (What I had asked for prior to starting treatment but told there was no need.) Had they listened to me, my teeth would be perfectly straight, but as it is, their lack of quality control and NOT viewing photos despite requesting them, resulted in my front bottom teeth never fully straightening. This was just the beginning, folks. I have had nothing but issues with this company. Every request you make is required to be accompanied by a photo, only no one looks at the photos. You’re required to check-in weekly, but no one actually looks at your check-ins to catch any issues. At the end of my aligner treatment, I was offered to continue treatment to further straighten my teeth, but I refused after all of the hassle they have given me every time I contacted them. I simply asked for a new impression kit and to start my retainers. They refused. Again. They said an impression kit wasn’t needed and sent out my retainers. Guess what happened? They didn’t fit. So yet another email exchange with more photos, and they decided a new impression kit was needed. Go figure! I received the second set of retainers, and the quality control is laughable. I have a “j-shaped” upper retainer because no one bothered to check how it came out. I dealt with it because that’s easier than dealing with Byte. Only now, I’ve been trying to get them to send me the bottom retainer I previously was sent because my teeth straightened up more. (Thanks to my thinking and technique, not Byte’s.) However, they refuse to send me the retainer they previously sent. They want photos. Photos I already sent in because you are required to send them in with each request, but no one looks at them. Photos, so they can decide what you need, which does nothing but result in me having to contact them again to finally give me what I originally asked for. Only this time, nothing. After speaking to 6 different people in one email exchange and having to repeat myself each time to say that they already had what I needed and that I had already sent in photos, I asked to speak to a supervisor. Silence. It has now been almost a week and Byte refuses to answer any of my emails or continued requests for new retainers. I even did the live chat. The agent started to help, looked at my account, and then said a representative would be reaching out shortly. That was two days ago. If only I could give the entire email exchange. I’ll probably end up writing a book about their horrible customer service and poor quality control. They are the perfect example of a business that doesn’t care the slightest about their customers. I wish I had gone with someone else. $2,000 dollars later, and my teeth are not as corrected as they would be had Byte listened to me at the start, and the stress their customer service representatives cause is not worth it. Please use another company. Read all of their responses to the negative reviews here. They all state to reach out to them, but their customer service is the main reason for the negative reviews in the first place. In my case, I’ve reached out every day for the past three days after my last contact, and they don’t respond. But I’m sure I’ll get an automated response here telling me to reach out.