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Stuart Sinclair

United Kingdom

1 Reviews
2 Reads
4 Useful

1 review

MacXDVD Software

Avoid! They do not honour the money back guarantee

I tried out the free version of the software and enjoyed it. I bought the pro version to see how much better it was. I wanted to be able to make the 3d videos I record 2d for some of my clients for my online business. The software failed to do this but I bought with confidence knowing I had a guarantee. I contacted the support team who promptly asked me more questions over several days. To me they were clearly buying time to avoid paying out the refund. Eventually they came back and said we can't refund unless the software is defective. They have refused to pay back the money I spent in full and so far have offered up half the money and keeping the software, which is useless to me anyway at this point.

2021-11-29Helpful 4