THEY DONT CHANGE SIZES UPON REQUEST NO MATTER HOW SOON YOU ALERT THEM
I requested a size change as soon as I placed the order when I noticed I hadn’t chosen the correct size. Literally less than an hour after ordering I sent the email. To only have support get back to me 2 days later AFTER I had to message again on the website to ask if they were able to change it and that’s when they got back to me saying production already started and couldn’t change the size. YET had they paid attention to my email THERE WAS PLENTY OF TIME. 2. I messaged support again because I didn’t receive any updates after 9 days of it saying production finished. Come to find out they stalled my order at the factory because they didn’t know if I still wanted it. Like what sense does that make? If you don’t know if I want it REFUND ME or GIVE ME A NOTICE…. AGAIN I had to message them to find out what was going on. First they said it was out for delivery in Atlanta… yet I live in Massachusetts…. Then the next day was when they said it was at the factory. When requested the refund they said they’d only refund me the shipping, LIKE WTH?Then support had the NERVE to say I needed to pay attention to my emails. I NEVER RECEIVED ANYTHING HOW CAN I PAY ATTENTION TO AN EMAIL I NEVER RECEIVED? I ordered 11/12/2021. I messaged them this past Monday and today 12/04 my order says it STILL AWAITING SHIPMENT. This was my first time ordering and this is just a terrible experience. If you don’t message them, they won’t give you any updates on your order.