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customer

United States

1 Reviews
3 Reads
1 Useful

1 review

Shop Illy

Great coffee and the absolute WORST…

Great coffee and the absolute WORST customer service in the retail industry. There is a new app now that made me lose all my stored up points so I am back to the beginning for that. Subscriptions are a mess. I had one with the old app and they made me create a new one with the new app and now I have TWO subscriptions and am about to be buried with coffee. Don't bother to try and resolve on the phone unless you have 3-4 hours to kill. And no point in setting up a call back as they won't call. Really bad.....

2025-03-06Helpful 1