Customer Service Complaint
Customer Service Complaint – Redding Store – August 14, 2026 Today, August 14, 2026, I made a return at your Redding, California store. I have shopped with your company before and have always been pleasantly surprised by the customer service I’ve received. Unfortunately, today’s experience was very different. I had an interaction with the manager on the floor at the time, and I found her behavior extremely rude and unprofessional. She continued talking to me while walking away from me, rather than taking the time to listen to or address my concerns. She also told me that she could refuse to accept future returns on my account if I did not do exactly what she wanted. What was especially upsetting was that I was treated as though I were doing something dishonest, even after I explained that the item I was returning was faulty. I have never been treated this way at your store before, and I found the entire interaction extremely disrespectful. I worked in retail for more than 20 years myself, and I can say with confidence that if I had treated a customer this way, my employer would not have considered that acceptable customer service. I hope this incident is addressed appropriately. I am not looking for special treatment—I simply expect to be treated with basic courtesy and respect when dealing with a store employee, especially a manager. I have had positive experiences with your company in the past, which is why this interaction was so disappointing. I sincerely hope I do not have another experience like this in the future. I also believe this manager could benefit from a refresher course in customer service and appropriate communication with customers.