Reviewed Star Rating - Item Received but Non-Genuine
I’ve retracted my original review where I gave FootyClassics.com a 1 star rating. This is because, when I submitted my review based on paying for an item that didn’t arrive even (after being given a tracking number), a member of the Footy Classics team responded to my Trustpilot review almost immediately, and provided me with additional information about my purchase. I’m pleased to say, my purchase did arrive in the post yesterday, after being given a tracking number for Royal Mail - this arrived two working days, after I logged my complaint. I remain to only give Footy Classics 3 stars as the item itself is not a genuine football shirt. This is something I was dubious about anyway when I hit the checkout button. But for clarity of your shoppers, Footy Classics, your website could benefit from displaying the text “non-genuine items”, quite clearly, in case anyone was convinced they were purchasing genuine shirts. Your website would also benefit from having adequate “contact” information on the website - a trusted telephone number, so if anyone is concerned about why their parcel is taking months to reach them, they can feel safe in the knowledge that they have spoken to someone directly, to resolve the issue, rather than emailing the support email address, which, as people can read from the reviews, has been slow to respond to desperate queries. Appreciate though, that you may be a small team. Social media accounts (in this day and age) are helpful in advertising your brand. When I was concerned I had been “scammed”, I couldn’t find ANY relating searches for this website - including Facebook/Twitter/LinkedIn - which worried me even more. I’m hopeful you can take my comments on board, as, knowing you are a “legit” website that does provide an end product after taking a buyer’s money, I’d hate for your company to continue being tarnished with negative reviews.