Worst Experience
We booked Leo City Coach because it seems very reliable as you can see all 5 star rating here . But it was a horror for us. Confirmed email time from Easybook was 8:30 and we were at Hotel boss coach parking area at 8 am. Upon reaching no Leo Bus and no tourist waiting , no sign whatsoever where to wait , everybody in the hotel from the valet to the receptionist we asked already and they have no idea of Leo City Bus or where is the waiting area. In the email sent no contact number to reach, we searched Google and check for Easybook contact number but no one answering. So imagine our worries piling up, I was with my husband and my son who were very excited for this trip. And then came 830 still no bus so we asked again , then finally someone from the Hotel told us if it's easybook then it should be at Lavander Station , so knowing it's our first time booking and it's already 830 maybe we need to go there maybe they change their pick up loc or it can pass by there if it will be coming from Hotel Boss. We really don't know what to do , no one was available to answer our calls and nobody can help us. We were at Lavander Station till 930 , so frustrated . We decided to just took the trains and find our own way. We emailed them and the only respond we got was according to them they came in around 850 because they have to wait for late passengers( I don't know if this is true ) I was like What! How ironic that we were early , you were late and late passengers boarded and we were left out. So what now ?! No compensation or whatsoever? What a waste of time energy and money because they said it cannot be refunded. Honestly even if you refunded it , it will not get close to the stress we had that day. Very unreliable and unprofessional , that is how they attend to complaints like this. I mean worst experience and a horror for any tourist .