Silence until pressure, then minimal accountability
I contacted the help center multiple times about an unprofessional coaching session—radio silence. The moment I left a bad review, 'Shawn' suddenly responded publicly, claiming confusion and insisting they never received my messages. He suggested I contact the help center again, which I did, assuming this time it would be answered. After receiving no response, I posted in the Facebook group asking if someone could reply to my emails. The next day, I finally received a response. They acknowledged after reviewing the recorded session that it wasn't adequate and offered either an extra session or a partial refund. After I requested the refund, silence—no response for weeks. I posted again in the Facebook group asking for an answer, and my message was deleted. I screenshotted the deletion and emailed it to them. Their reply: 'We are on a vacation week in the USA. Please be patient.' Ten days later, I was told a $1,500 refund would be deposited to my card. Instead, I received four payments of $227.05 + $3.09 each—an amount that makes no logical sense based on what I paid or what I was promised. I am still trying to solve this with them. This company's reputation seems built on extreme control and knowing how to exercise it.