Great machine, but UK shipping is a disaster 🤕🤕🤕
I ordered the Elegoo Saturn 16K Ultra along with some resin and accessories on May 6th. While I know Elegoo makes fantastic products, their choice of couriers is severely hurting the customer experience. My order was split, and Yodel only delivered the resin bottles. They claimed I wasn't home for the printer and accessories, but never contacted me to reschedule. When I reached out, Yodel expected me to travel 13 miles to their Waltham Forest depot to collect a massive, heavy 3D printer that I had paid to have delivered to my house. Elegoo's customer support tried to help, but initially echoed the suggestion that I just go get it. After a lot of back-and-forth, they finally agreed to switch the courier to DPD. Unfortunately, DPD wasn't much better. Last Friday, a DPD driver dropped off a resin strainer at my door, but then immediately sent the rest of my order to a local pickup point 5 minutes away—with zero attempt to actually deliver the main boxes to my house while I was sitting inside waiting. Today, the exact same thing happened with the remaining accessories, except this time they dropped them at a collection point 30 minutes away. Buying a 3D printer should be straightforward, but this has been an exhausting, stressful hassle. Elegoo's couriers are not great and they desperately need to sort out their UK shipping partners. Just look at the lowest star rating, most is about courier service not prodct