Great product and service
I ordered the waterfall burner with 100 free cones when it was delivered the bag of cones had come open and the were scattered all over the shipping bag resulting in several of them broken.I sent a email explaining what had happened.understandably they wanted proper documentation.I sent what they asked for and they promptly replaced the broken items.I could not have asked for more courteous service the person that handled my claim was absolutely great!!!