Only giving 1 Star because a star is…
Only giving 1 Star because a star is required to write a review. I placed my order on August 30, 2024 and I took into consideration that Labor Day would be a holiday even though it’s not one of the holidays listed on their website. I checked my profile on September 5, 2024 and to my surprise my order was still unfulfilled. Per the guidelines on their website orders ship out one to two days so my wigs should have been shipped by and or before September 5, 2024 at the latest. I was concerned so I emailed service@hermosahair I immediately received an email from them claiming that they had sent me an email days ago stating my card was flagged as risk and that they did not fulfill my order because of this issue. In addition, the message they referred to was a screenshot of a typed message that was never emailed to me. I was completely floored at the correspondence within the screenshot being that I hadn’t received any correspondence from Hermosa Hair, except for the confirmation email that my order had been placed. In addition to me, checking my card carrier, and then confirming that the payment had already been made and was not pending. I then immediately became upset because the screenshot message stated that my transaction had been flagged as risk and that they needed me to send them a photograph showing my face, my photo ID, my credit card and make sure all photos were clear enough to verify my personal information in addition to asking for my entire home address, email and phone number so they could send it to my bank to have my bank clear my transaction (that had already been cleared the day I placed the order) and then they could send my wigs. I informed them that I would not be doing that, and that they already had all the information that they needed to process my order, including my email because they so called “emailed me days ago” including my address that was provided when I placed my order. I really wanted to believe all the great reviews, and hoped to provide a great review as well. Due to this experience, I feel that this company is scamming people into providing their personal information and possibly using it for identity theft. I’ve emailed Hermosa Hair requesting a refund and cancellation of my order, which they replied “honey, so your final decision is cancel your order and get your refund, right?” I replied “Yes Please”. As of now no refund has been processed, and I will keep you updated on this situation, but I would not order from Hermosa Hair under any circumstances.