Unbelievable delays. Untested designs.
Let me start by saying that 2 stars might be generous given my experience with Letbricks; that a 1-star review might be more accurate, but they were prompt in responding to emails and processing my refund so maybe that's worth something. I ordered a kit that I wanted to review on my YouTube channel during their Black Friday sale, and when I saw that the order still had not shipped 2 MONTHS LATER, I canceled it. That's the short version of my experience. But in the interest of making this review both informative to the customer and constructive to Letbricks, there are some details I should add: - When I paid via PayPal, PayPal delayed the payment for a couple of days. This never happened to me before and I learned that PayPal sometimes does this with problematic businesses. - Shortly after I placed my order, I discovered strong evidence that Letbricks does not test-build the designs they have before selling them as kits. This means that a customer could pay over a hundred dollars for a kit and end up with one that has major build issues or worse, is completely unbuildable. When I initially found out, I was willing to say "Oh well" and risk receiving such a kit but after two whole months without even getting a shipping notice, I was motivated to just cancel the order altogether. Selling untested designs as kits is inexcusable for a company. And offering hundreds of them for sale with steep discounts during the holiday season; Is it any wonder that they can't keep up with orders? If Letbricks wants to improve as a company, they need to direct their quality control team to test-build their designs and be more up-front with customers about major shipping delays until they can hire enough personnel to handle orders.