Have Gone Downhill. Avoid and go direct with Airbnb.
Initially, very helpful with onboarding about a year ago. It has gone downhill big-time. Continually having to chase down payments from guests. I am still waiting for payments from guests from a month ago. Escalations to support return no useful information aside from "we are working in it". They expect you to pay for cleaning in advance while you wait a month to receive payment from guests (who paid for cleaning when they made reservations). The cleaners they sent stole a ton of stuff from the house. They say that they are active on several listing services, but most of the reservations come from Airbnb. I have been advising friends to just onboard with Airbnb and skip the extra delay in receiving funds.
