Own up to your mistake, Kgorge.
I'm quite shocked with how bad this customer service experience is (present-tense because I am STILL dealing with it). I had placed an order for red curtains with Kgorge on November 24, 2021. The customer service team emailed me to tell me they were out of stock, but they offered the color burgundy. I told them that won't work, and asked to please cancel my order. They came back a second time asking me if gray, black, or navy blue would work. I told them no, and asked again to cancel my order. During this time I placed an order for red curtains at a different vendor. Three days later, Kgorge emailed me again to tell me that the red curtains were in fact in stock and that the product had been shipped to me. I explained to them that I already asked TWICE to cancel the order, that I made arrangements elsewhere, and that I would not be able to cover the charge. We went back and forth a bunch via email and the only thing they could tell me was, "Sorry, it has already been shipped." I have asked to speak with a manager and haven't heard back. It's now been weeks of this headache and I can not fathom how Kgorge doesn't see that the onus is on THEM to cover this charge because it was THEIR mistake. I now have the product, but I cannot and will not cover the charge of these curtains that were sent to me without my consent. How hard is it to refund a customer?