🚨 DO NOT TRUST ALIBABA TRADE ASSURANCE…
🚨 DO NOT TRUST ALIBABA TRADE ASSURANCE – EVEN THEIR “SOLUTION” DOESN’T WORK Alibaba publicly replied to my review saying they wanted to look into my case again and provided a link to contact them. THE LINK DOES NOT WORK! ....and when you go to the chat and tell this story, the say the help you and still the same answer, not enough evidance the write.. 16 videos, 6 months with the seller problems, its one bic scame! So even when Alibaba appears to offer a solution publicly, there is still no working way to get help. I purchased more than USD 13,000 worth of equipment and opened two Trade Assurance disputes. I spent months cooperating with the seller under **WARRANTY**, uploaded approximately **16 videos**, photos and screenshots, followed their instructions and repeatedly asked for help. Both disputes were rejected. In one case, Alibaba even wanted me to pay approximately USD 1,000 for an inspection of a machine worth around USD 520 This is not the customer protection Alibaba advertises. Two disputes. Months of evidence. 16+ videos. WARRANTY. No solution. No effective support. And now even the promised contact link does not work. My experience: when something goes seriously wrong, do not assume Alibaba Trade Assurance will protect you.