BEWARE - major card issues- lack of response from customer service
I set up MoviePass thinking it would allow me to watch movies at a slightly discounted rate. I downloaded the app to select the theater, movie and time. The app said that my reservation was set and the theater can charge the card for the ticket within the next 2 hours. I went to the theater, asked for ONE ticket for the movie and gave them the card to run, it was declined. You cant talk to a live person, so I went on the chat feature and it was taking too long so I just purchased the ticket out of pocket. I did not use MoviePass to watch that movie. The next evening I went online to purchase a ticket thinking that would be easier (and less embarrassing if the card declined again) but that proved to be wrong. The online purchase feature has you use an additional 7 credits, which was annoying to begin with, but the card declined, again. I reached out to the customer service to see what was going on and they had absolutely no resolution. They forwarded my issue and I have not heard back, even after sending a follow up email. I cant get a refund because they "do not issue refunds"... even though their service was completely useless.