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Amandaluz Cervantes

United States

1 Reviews
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1 review

Lucky Onesie

Do not support this company

To make a long story short, this business falsely advertises its materials, scams you with the pricing, and does not honor its refund/return policy. To get more into detail, I ordered a onesie off of this website. When I received it it was not what was advertised on the website, in quality and just over all style/design. What’s more, both the onesie I received, and the one they advertised are sold separately on Amazon. I was given the cheaper one for the price of the more expensive one on Amazon. I checked and followed the policy of luckyonesie and contacted customer service immediately simply requesting an exchange since I wanted the onesie on the website. They refused to accept the request and this posed an issue since they clearly stated in the policy that they will not even consider an exchange/refund if I were to re-ship it with out notifying them first. I ordered $103 dollars of merchandise, and I would get nothing if I just sent it back. To compensate Kiana offered me a $5 usd reimbursement, Instead of just the exchange I requested which I kindly refused and sent pictures showing the issue and followed their request as per their policy. I ended up disputing it with my bank. This was a very unfortunate experience and I will not be shopping through this company again.

2022-01-07Helpful 1