Shameful company which does not honour the warranty
Short version: Stay off this company, which does not honour their stated warranty. Long version: The good: The frame appears to have good quality. It's not as refined as western brands, but at a third of the price, it is absolutely fine. The bad: The seatpost did not fit snugly into the frame. While mounting it on the frame with a torque wrench set to 4Nm instead of 5Nm, I heard a quiet cracking sound before reaching the specified torque. A small crack had popped up in the frame. The culprit was the diameter of the seatpost, which was not 27.2mm, but 27.0mm, which overstressed the frame. The worse: I have contacted ICAN twice with my warranty claim, including the photos posted here, and they have not answered, totally ghosting me. During the sales process, I would get a reply within a day at the most. I must then assume, it is a company strategy. Summing up: Because of this shameful company, I am now stuck with nearly €1500 in parts mounted to a frame that is potentially dangerous to ride.