No protection month of May & unable to reach billing & customer service by phone or online
I've been a customer of Vector since 2005 & they've been great BUT, Since 3 G went away & I had to get a new keypad I've had nothing but problems. Everytime they do an update & "improve" things something doesn't function. On May 5 I went into the hospital. My friends came over to feed my cat. When they put their code in they were told it was wrong. they each tried & finally calld me & I gave them my code. During this 10-15 minutes no call came from Vector & no police showed up. When I returned home everything seemed okay but when I checked to see why my friends couldn't key in I discovered they had all been deleted. Vector then did another "improvement" & I lost everything. Called tech & discovered there was no communication between my keypad & vector. Had to wait a week for the tech to come out & reboot my key pad. I have been unable to contact Vector either by phone or online. Can't delete or reenter my friends codes. I've left my phone # to have them call back & I've been waiting 4 days. My next call willl be to CANCELLATION.