Great product abysmal customer service
Grest product but absolutely abysmal customer service. My very expensive device got damaged but I had 6 months free screen cover - the damage repair was requested and confirmed while the device was still covered. I then had to wait 6 days collectively for the postal service and the repair company SBE to inspect the device. In that time the cover expires and SBE said that it was not covered, and dug their heels in when I argued for my case and told me if I wanted to contest the decision I would have to contact honor. It has now been a week since my case was "raised" for supervisor review and have been told 3 times to wait "a few more days". This a very simple 2 minute yes or no decision for somene to make and all I get is fobbed off. Absolutely terrible, and absolutely no customer care whatsoever. Yes I'm ranting, we're all reliant on our phones and the internet for so many things in our lives whether it's communication, work, online banking or whatever. I can't confirm an online transaction for example as I don't have a spare phone, and due to both SBE and honor's incompetence in customer care have been without a phone for 2 weeks so far... It's now another Friday so won't hear anything over the weekend. If I could rate negative stars I would, 1 star is too generous.