Bad experience
Initially I would like to express my absolute resentment of your team in City Centre Almaza branch in Cairo, Egypt. Their attitude is unacceptable at all. Yesterday at around 3:00 p.m. I have visited the branch and while choosing a water bottle accidentally the bottle fell down because it was not sealed properly and smashed, they rudely asked me to pay for it and in a very humiliating way we went to the casher to check the cameras as if they have caught a thief. The problem of course is not in the money, knowing that i have already paid for it although it is not my fault as the bottle was not closed properly, the problem here is in their attitude and rudeness. And that girl who claimed to be the branch manager, which I doubt, she refused to tell me her name, and she actually ignored me while talking and gave me her back increasing the music volume which made me nervous, with all my respect she is not qualified enough to fit in this position, she is rude and aggressive when I did highlight the rudeness in her way she told me back that am the one who is rude!!