Problem solved
I am changing review because after many weeks of trying I chatted with a very kind agent who helped me solve the problem. Keep trying, there are nice people there too. ------- My colleague bought his first geekvape device and was very satisfied and recommended it to everyone.... Then I bought one too. At a similar time we started having similar problems with the devices. I don't know if it's a battery issue, but the devices just stop working. I wanted to send it to a local warranty service to get it checked out and fixed, since a colleague was sent new ones, but the wait is long.... He bought from China and I bought from a local store. They didn't give me contact information for support in my country. I sent them what they wanted and then I couldn't connect with them. Maybe they blocked me, I don't know. I live next to a mate and maybe they thought it was the same person. I don't understand this because we have different proofs of purchase.... I was left with a non-functioning device, which is a shame.