Excellent website and service but deceptive marketing
This company is "branded" as a United Kingdom company, to imply it is UK-based but it's not, and possibly not a company either. The website is excellent with instant conversion into multiple local (fiat) currencies and the customer service response is one of the fastest I've ever seen. They even saved me costs on shipping when it turned out that shipping the two items separately was less expensive and saved on duties. Both items arrived and was trackable so all-in-all, an excellent service. This would be a 5-start rating if not for the fact that the product shipped from China, the product was not the branded product of Greenworks so any warranty is likely not available. Payment was accepted by an individual with a clearly Asian name. Only time will tell whether the batteries shipped meets consumer expectations and standards, that is, how long will they hold a charge, and how long will they last. Since there's no brand name or company to hold the vendor accountable after the sale or to hold the seller to a minimum product standard, the bottom line is that you have to toss the dice and hope that what you're buying is what you're expecting and that there won't be any issues later.